Shipping & Returns
USPS Standard $5.00 - delivery time frame is approx. 5-7 business days.
USPS Priority Mail $10 - delivery time frame is approx. 2-3 business days.
Orders to be delivered within the United States will be automatically shipped by USPS unless otherwise stated. Federal Express ground, Federal Express Ground with signature required, USPS Priority Mail, or Federal Express 2nd day Delivery is available upon request.
Please note that any L'Oreal Professional brands (L'Oreal, Redken, Pureology, Matrix, Essie) may not be shipped to a PO box, and no more than 6 units per month may be ordered, per customer.
*ALL ORDERS OVER $100 REQUIRE A SIGNATURE
Cancellations & Returns
All items for sale on this site EXCEPT FOR WIGS by RAQUEL WELCH, EVA GABOR, PUT ON PIECES, HAIR U WEAR and HAIRDO by JESSICA SIMPSON carry a 30-day money back guarantee. These excluded items are not returnable or exchangeable under any circumstances. This is a manufacturer's policy and we have no authority to override it.
Items must be returned unused at your expense before a refund will be issued. Refunds will be issued in the amount of the merchandise returned. Shipping charges will not be refunded. If an exchange is sought, additional shipping charges will apply.
If cancellation occurs prior to shipment of the order, a full refund will be issued, including the shipping charge.
In the event you receive a damaged item, the item may be returned for a full refund or exchanged for a new item. Additional shipping charges will not apply if a damaged item is exchanged.